June Business Tip

How To Answer Your Phone

Presented by Zac Hall, Minuteman Press

Your marketing efforts paid off. Your phone rang. Now make your register ring.

• With a smile on your face, identify your company and yourself.
• Get the name of the caller, their company, and their phone #
  • Write it in a notebook, not on a scrap of paper.
• Listen carefully to what they’re asking.
• Instill confidence with your response.
• Make the process easy & don’t overwhelm them with too many detailed questions.
• Talk about similar jobs you have done for others.
• Mention your location and business hours.
• Attempt to set an appointment with them at your location or theirs.
• Politely find out where they heard about you.

Now, don’t be late for the appointment you just set .